Merchant Authentication

CREDENTIALS_FAILED

Triggered when the login credentials used to login to a merchant are incorrect and the user needs to re-enter them (if a failed webhook is not received).

Request example

{
  "event": "CREDENTIALS_FAILED",
  "session_id": "fb5aa994-ed1c-4c3e-b29a-b2a53222e584",
  "task_id": 25605,
  "external_user_id": "3dcbb19a-b2f1-4a7b-8792-d76027b627b3",
  "merchant": {
    "id": 11,
    "name": "Uber"
  },
  "data": {
    "card_id": "123456789"
  },
  "timestamp": 1710864923198
}

OTP_REQUIRED

Triggered when a user needs to enter an OTP code to login to a merchant for the 1st time.

Request example

{
  "event": "OTP_REQUIRED",
  "session_id": "fb5aa994-ed1c-4c3e-b29a-b2a53222e584",
  "task_id": 25605,
  "external_user_id": "3dcbb19a-b2f1-4a7b-8792-d76027b627b3",
  "merchant": {
    "id": 11,
    "name": "Uber"
  },
  "data": {
    "card_id": "123456789"
  },
  "timestamp": 1710864923198
}

OTP_FAILED

Triggered when the OTP code used to login to a merchant is incorrect and the user needs to re-enter it (if a failed webhook is not received).

Request example

{
  "event": "OTP_FAILED",
  "session_id": "fb5aa994-ed1c-4c3e-b29a-b2a53222e584",
  "task_id": 25605,
  "external_user_id": "3dcbb19a-b2f1-4a7b-8792-d76027b627b3",
  "merchant": {
    "id": 11,
    "name": "Uber"
  },
  "data": {
    "card_id": "123456789"
  },
  "timestamp": 1710864923198
}

QUESTIONS_REQUIRED

Triggered when a user needs to provide answers to security questions for the 1st time.

Request example

{
  "event": "QUESTIONS_REQUIRED",
  "session_id": "fb5aa994-ed1c-4c3e-b29a-b2a53222e584",
  "task_id": 25605,
  "external_user_id": "3dcbb19a-b2f1-4a7b-8792-d76027b627b3",
  "merchant": {
    "id": 11,
    "name": "Uber"
  },
  "data": {
    "card_id": "123456789"
  },
  "timestamp": 1710864923198
}

QUESTIONS_FAILED

Triggered when the answers to security questions are incorrect and the user needs to re-enter the answers (if a failed webhook is not received).

Request example

{
  "event": "QUESTIONS_FAILED",
  "session_id": "fb5aa994-ed1c-4c3e-b29a-b2a53222e584",
  "task_id": 25605,
  "external_user_id": "3dcbb19a-b2f1-4a7b-8792-d76027b627b3",
  "merchant": {
    "id": 11,
    "name": "Uber"
  },
  "data": {
    "card_id": "123456789"
  },
  "timestamp": 1710864923198
}

LOGIN_APPROVAL

Triggered when a user needs to approve the login to a merchant via a push notification, text message, or similar from a merchant.

Request example

{
  "event": "LOGIN_APPROVAL",
  "session_id": "fb5aa994-ed1c-4c3e-b29a-b2a53222e584",
  "task_id": 25605,
  "external_user_id": "3dcbb19a-b2f1-4a7b-8792-d76027b627b3",
  "merchant": {
    "id": 11,
    "name": "Uber"
  },
  "data": {
    "card_id": "123456789"
  },
  "timestamp": 1710864923198
}

AUTHENTICATED

Triggered when the authentication to a merchant is successful. You should call Switch Card when you receive this webhook.

Request example

{
  "event": "AUTHENTICATED",
  "session_id": "fb5aa994-ed1c-4c3e-b29a-b2a53222e584",
  "task_id": 25605,
  "external_user_id": "3dcbb19a-b2f1-4a7b-8792-d76027b627b3",
  "merchant": {
    "id": 11,
    "name": "Uber"
  },
  "data": {
    "entrypoint": "onboarding",
    "card_id": "123456789",
  },
  "timestamp": 1710864923198
}